Terms of Service

1. Provider and scope

These terms govern the use of the Werklo platform (https://www.werklo.net) operated by Pinkóczi Kornél egyéni vállalkozó (trading as Werklo) (registered address: 8200 Veszprém, Haszkovó utca 31/A 4/13, reg. no.: 59535834, tax no.: 90351972139, e-mail: info@werklo.net) — "Werklo", "we".

Werklo is provided exclusively to businesses and sole traders (B2B). By registering you confirm that you are acting in the course of your trade or profession; consumer protection rules applicable to consumers do not apply to the subscription.

The contract is concluded electronically upon registration, is not filed as a written contract, and may be concluded in English or Hungarian. In case of discrepancy the Hungarian version of these terms prevails.

2. The service

Werklo is a subscription-based webshop platform for makers of custom products: storefront, product configurator, order management, invoicing and shipping integrations, e-mail tools, as described at werklo.net and in the current plan matrix.

Your shop sells YOUR products to YOUR customers. Werklo is not a party to the sales contracts concluded in your shop, is not a marketplace and does not act as a commercial agent. Customer payments are processed on your own Stripe account; Werklo never holds your revenue and charges 0% commission on your sales.

Werklo provides hosting and software infrastructure for merchant-operated shops. You are solely responsible for your products, your shop’s legal pages, consumer information, product safety, pricing, taxes, invoices and fulfilment. Where content, products or merchant conduct appear illegal, unsafe, fraudulent, infringing or in serious breach of these terms, Werklo may remove or disable access to the content, pause checkout, suspend the shop or terminate access, following the process described in Sections 5 and 10.

Werklo does not operate a shared marketplace, search or ranking across shops: each shop is reached through its own subdomain or domain, and no plan level changes the ranking or visibility of your shop within Werklo — plans differ only in the features and allowances listed in the plan matrix. You remain free to offer your products elsewhere (your own site, marketplaces, other channels) on any prices and conditions you choose.

3. Registration and account

You must provide accurate data at registration and keep it up to date. You are responsible for keeping your credentials secure and for all activity under your account. One legal entity may register multiple shops; each shop is a separate subscription.

Verification: we may at any time ask you to verify your business identity, including your legal name, company or trade registration number, tax or VAT number, registered address, the identity of your representative, ownership of the payment account you connect, and proof of authority to act for the business. We may pause checkout in your shop until a reasonably requested verification is completed, and may refuse or terminate registration where verification fails or the data proves false.

4. Free trial, fees, billing

New shops receive a 14-day free trial. If you do not subscribe by the end of the trial plus a 7-day grace period, checkout in your shop is paused until you pick a plan; your data is not deleted.

Plans and monthly fees are listed at werklo.net (Starter, Growth, Pro; Enterprise by agreement). Fees are charged monthly in advance via Stripe. Prices are shown net of VAT. If you are a Hungarian business, VAT is charged per Hungarian rules. If you are a business established in another EU member state and provide a valid VAT number at checkout, the reverse-charge mechanism applies (Werklo EU VAT number: HU90351972) and you self-account for VAT in your own country; no Hungarian VAT is added to your invoice. If you are established outside the EU, the supply is outside the scope of EU VAT.

Each plan includes a monthly sales (GMV) allowance. "GMV" means the gross total value of orders placed in your shop in a calendar month that have reached paid status, including VAT and shipping as charged to the customer, minus amounts refunded in that month, and excluding cancelled orders, failed payments and test orders. Orders in other currencies count at the exchange rate applicable when the order is placed. Exceeding the allowance never blocks your customers; we will ask you to move to a plan matching your volume, and may do so with effect from the next billing period if the overage persists.

Failed payments: if a subscription charge fails, we retry it over the following 14 days and notify you by e-mail. If payment still fails after the retry period, checkout in your shop is paused — your storefront stays visible, your admin panel remains accessible, and you can export your data at any time — until the outstanding amount is settled. If fees remain unpaid for more than 60 days, we may terminate the subscription under Section 10.

We may change fees with at least 30 days prior notice by e-mail; the change applies from your next billing period. If you do not accept it, you may cancel before it takes effect.

5. Your obligations (Acceptable Use)

You may only sell products and publish content that comply with applicable law. Prohibited in particular: illegal or counterfeit goods; weapons, ammunition and explosives; drugs and drug paraphernalia; age-restricted products (e.g. alcohol, tobacco, adult content) without adequate age verification; live animals; hazardous or recalled goods; financial products, gambling or lottery services requiring a licence you do not hold; content infringing third-party intellectual property, privacy or other rights; content that is defamatory, harassing or discriminatory; and anything facilitating fraud, money laundering or the evasion of sanctions.

You are solely responsible for your shop’s legal compliance towards your customers: consumer information duties, withdrawal rights, warranties, product safety, pricing, taxation and the issuing of invoices required in your country. Werklo provides tools (e.g. invoicing integrations) but their lawful use is your responsibility.

You must provide your own terms, privacy policy and imprint in your shop; Werklo provides editable defaults as a convenience, not as legal advice — have them reviewed for your own situation and jurisdiction. Your dashboard shows a setup checklist item until these pages are completed.

No special-category data: you must not collect or request GDPR Article 9 special-category data from your customers — health data, biometric or genetic data, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, or data concerning sex life or sexual orientation — through configurator fields, custom order fields, order notes, chat, file uploads or any other feature, unless Werklo has expressly agreed in writing and a separate data protection arrangement is in place. Keep custom fields limited to what the product genuinely requires (e.g. dimensions, colour, engraving text) and do not ask for health-related or other sensitive information.

Notice and takedown (Regulation (EU) 2022/2065, DSA): if you believe content or products on a Werklo-hosted shop are illegal or infringe your rights, report them via the form at https://www.werklo.net/report or by e-mail to support@werklo.net. Include the shop URL, the exact location (URL) of the content or product concerned, an explanation of why you consider it illegal, your name and e-mail address, and a statement that you believe the report is accurate and made in good faith. We review reports in a timely, diligent and non-arbitrary manner and may remove or disable access to the content, pause checkout, suspend the shop, or take no action if the report is unfounded. We inform the reporting party of the outcome, and provide the affected merchant with a statement of reasons for any restriction imposed.

6. Content and intellectual property

You retain all rights to the content you upload. You grant Werklo the licence necessary to host, display and back up that content for providing the service.

The platform, its software and design are Werklo’s intellectual property. The subscription grants a non-exclusive, non-transferable right of use for the duration of the subscription.

7. Data protection

For your account and billing data Werklo is the controller (see the Privacy Policy). For the personal data of your shop’s customers you are the controller and Werklo is your processor. The Data Processing Agreement (DPA) forms part of these terms and is available in full at https://www.werklo.net/dpa; it covers the scope, duration, nature and purpose of processing, the categories of data and data subjects, sub-processors, security measures, breach notification, deletion/return of data, and audit rights required by Article 28 GDPR.

8. Availability, support, no downtime credits

We operate the service with reasonable care on reputable infrastructure (Vercel, Supabase, EU region database) but the service is provided "as is" and "as available". To the extent permitted by law in business relations, we exclude implied warranties, including fitness for a particular purpose; Section 9 limits are unaffected.

We do not guarantee uninterrupted or error-free availability, and unavailability or errors do not entitle you to any fee reduction, credit or refund, except where mandatory law provides otherwise. Standard plans carry no SLA; an SLA may be agreed in Enterprise contracts. Planned maintenance is announced in advance where possible.

Support is provided by e-mail in English and Hungarian, on business days between 9:00 and 17:00 (CET). We aim to respond within one business day; on the Pro plan we prioritise your requests. Responses outside these hours are provided at our discretion and create no obligation for the future.

We may modify, add or discontinue features of the platform. If a change materially reduces the functionality of your paid plan, we notify you at least 30 days in advance and you may cancel before it takes effect.

Features labelled beta, preview or planned (including integrations listed as planned on werklo.net) are provided without any commitment as to availability, completeness or release date, may be changed or withdrawn at any time, and do not form part of the contracted functionality of any plan until generally released.

9. Liability, third-party services, force majeure

To the extent permitted by law, Werklo’s aggregate liability arising from the subscription is limited to the fees you paid in the 12 months preceding the event, and we are not liable for loss of profit, loss of revenue or business interruption, loss of data, or indirect and consequential damages. Nothing limits liability for damage caused intentionally or harming life, limb or health (Ptk. 6:152. §).

The platform integrates third-party services, some of which process data on Werklo’s behalf as sub-processors (see the DPA at https://www.werklo.net/dpa for the full list) and some of which you connect and control yourself (in particular your own Stripe account, and any invoicing provider you connect). Your use of a provider you connect yourself is governed by your own contract with that provider; Werklo is not liable for its availability, errors, fees or decisions (e.g. account suspension by a payment provider).

Neither party is liable for failure caused by events beyond its reasonable control (force majeure), including outages of public infrastructure, war, natural disaster or acts of authorities, for the duration of the event.

Subscription fees already paid are non-refundable, except where these terms or mandatory law provide otherwise. This exception specifically includes: fees charged in error (e.g. a duplicate charge or a charge after timely cancellation), and fees for a billing period during which the platform was unavailable due to a fault on Werklo’s side for more than 24 consecutive hours — in either case, contact support@werklo.net and the affected amount will be refunded or credited.

You indemnify Werklo against third-party claims arising from your products, content or your shop’s non-compliance.

10. Suspension and termination

You may cancel anytime in the admin panel; cancellation takes effect at the end of the paid period, with no refund for the remainder. Cancelling your subscription does not delete your shop or data — it only stops billing.

Deleting your shop in the admin takes your storefront offline immediately, but does not erase your data straight away: it is kept for 30 days, during which you can log back in and cancel the deletion to get everything back, or export/review your data before it is gone. After 30 days, the deletion becomes permanent and cannot be reversed by Werklo support; order records we must retain by law are anonymised rather than deleted, per the Privacy Policy.

We may suspend the shop (checkout paused; storefront and admin panel otherwise remain accessible) only on the following grounds: (a) unpaid subscription fees, after the retry period in Section 4; (b) expired trial without subscription (Section 4); (c) pending verification under Section 3; (d) serious breach of Section 5, including content or products we have reasonable grounds to consider illegal; (e) a legal or regulatory obligation, or an order of a court or competent authority; (f) a genuine security emergency (e.g. a compromised account or an attack originating from the shop). Except in cases (e) and (f), or where a warning would defeat the purpose of the measure, we warn you by e-mail before suspending and give you an opportunity to remedy the issue. In case of grave or repeated breach we may terminate with immediate effect.

Statement of reasons, complaints and appeals: if we suspend your shop, remove content or restrict a feature, we tell you which content or conduct triggered the measure and which provision of these terms (or of law) it breaches. You may contest the measure by writing to support@werklo.net within 30 days; a human (not an automated system) reviews your complaint and we respond within 10 business days. If the measure proves unjustified, we lift it without undue delay. Suspension does not affect your ability to access and export your shop data (products, orders, customer data) at any time before permanent deletion.

11. Changes to these terms

We may amend these terms with at least 30 days notice by e-mail or in the admin panel. Continued use after the effective date constitutes acceptance; otherwise you may cancel before that date.

12. Governing law

These terms are governed by Hungarian law, in particular the Civil Code (Ptk.) and the E-commerce Act (Ektv.). The Hungarian courts have jurisdiction for disputes.

Contact: info@werklo.net

13. Shipping labels

Where available on your plan, you may purchase shipping labels through the platform. These are bought on Werklo’s own account with our shipping partner and re-billed to you at the partner’s cost plus the margin shown to you at the time of purchase, added to your next subscription invoice.

If you cancel an order after a label has already been purchased for it, we attempt to cancel the shipment with the shipping partner on your behalf. If the partner does not permit cancellation at that point (for example, because the parcel has already been collected) or charges a cancellation fee, that cost is not refunded by Werklo and is passed on to you.

Each shipping partner and service enforces its own maximum parcel weight and dimensions, and may charge a weight or dimension correction surcharge if the actual parcel exceeds what you declared when buying the label. You are responsible for declaring accurate weight and dimensions; any such surcharge is passed on to you at the partner’s cost. Approximate current limits by carrier are set out below — always check the carrier’s own published limits before shipping oversized or heavy items, as these may change.